20% OFF SITEWIDE THRU THE 20TH - CODE: 2020

 SHIPPING INFORMATION 

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM CST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day.

All orders are shipped via United States Postal Service (USPS). The following shipping methods are in effect during this time:

  • • Ground: Will arrive in 3-5 business days

  • • Two-Day: Will arrive in 2 business days

  • • Overnight: Will arrive the following business day

Free ground shipping offer valid on all orders. Free ground shipping offered within the continental United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

 INTERNATIONAL ORDERS  

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Mod + Jo is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

 APO/FPO/DPO MILITARY ADDRESSES 

All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

 MULTIPLE SHIPPING ADDRESSES 

At this time, we can only ship to one address per order.

 SHIPPING CHARGES 

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

 TRACKING ORDERS 

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. To track your order, visit the My Account section on Modandjo.com, login, and refer to your recent orders.

 RETURN POLICY 

MODANDJO.COM PURCHASES

MOD + JO provides FREE EXCHANGE SHIPPING (within the continental US only). A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. Items are eligible for an exchange for up to 30 days after the receipt of product.*

Any unworn merchandise you would like to return for a full refund must be sent back to MOD + JO within 14 business days of receipt of product. Return shipping is non-refundable.*

*If your order falls within these guidelines - you can being your return process here.

**Please note that custom pieces are NOT eligible for return or exchange. All custom orders are considered final.

All sales are final on permanently discounted or marked down merchandise (ending in .95). Sale or clearance items or international orders are NOT eligible for return or exchange.

Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at hello@modandjo.com. We will respond to you between 8am – 8pm, Monday – Friday.

 PROMOTION INFORMATION 

Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.

 ORDERS AND CANCELLATIONS 

An agreement for MOD + JO ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

 GIFT CARDS 

MOD + JO eCards can be redeemed online only. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. MOD + JO will not replace lost or stolen gift cards without satisfactory proof of purchase.

 

 JEWELRY CARE  

Do not wear your jewelry in water. Avoid contact with lotions, perfumes and oils. If you have a known allergy, please be aware when purchasing our plated jewelry.